Reseption is on a mission to revolutionise the Short Term Rentals space and how STR companies manage their operations — with the goal of enhancing guest experience.
Our foundation is laid on five core values: Respect, Dependability, Ethics, Community Impact and Global Outlook – and if you believe in these values too, you’d be a great fit.
We are looking for talented professionals to join our core team that is focused on servicing our clients and their short term rental guests, round-the-clock.
About the role
We are seeking a dedicated and professional Support Specialist to join our team. In this role, you will manage guest communication for tens of short term rental properties and holiday homes, ensuring an outstanding guest journey from check-in to check-out. You will be the central point of contact for guests, coordinating with service delivery vendors to address any issues promptly while ensuring all regulatory requirements are met.
Your day to day would require you to own the entire guest journey by handling guest communications promptly and professionally, addressing inquiries, requests, and issues throughout their stay. You’d be coordinating with the on-ground teams to manage guest check-ins and check-outs smoothly as well as liaising with service teams to resolve any issues reported by guests, prioritising swift and efficient solutions.
Your daily tasks would also include documenting interactions and property statuses in the CRM while ensuring compliance with local rules and regulations.
Support specialists are the biggest asset Reseption has, and we rely heavily on your feedback to help improve our processes and enhance guest experience.
What you need to bring to the table
- Prior experience in guest communication, hospitality, or property management is preferred
- Excellent communication skills, both written and verbal, with a customer-focused approach
- Strong organisational skills and the ability to multitask
- Ability to quickly grasp new concepts, processes and procedures
You'll be a great fit if you
- Are tech savvy and are familiar with the leading tools and software
- Proactive problem-solver with the ability to work under pressure and meet deadlines
- Have a trouble free laptop to get started and a sound working environment/home office
- Have an internet connection with 20+ Mbps speed and power back-up
We'd love you even more if you
- Have prior experience in the AirBnB and Short Term Rental space
- Have worked remotely in a customer facing role
- Take ownership and are self-driven
What we'll offer
- Work from home - save the commute!
- Excellent starting salary
- Health and wellness allowance to be used as you'd like (pay for gym, buy medicines/vitamins, get contact lenses, it's your call!)
- Healthy work environment. We have a zero tolerance policy for disrespect
Important
This is a 6 days a week, work from home position, based in Pakistan.
We are hiring for the following shifts
- Full-Time: Evening Shift (7:30PM to 5:30AM Pakistan Time)
- Part-Time: Night Shift (5AM to 10:30AM Pakistan Time)